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Driving Digital Transformation: How Michelin Leverages ServiceNow for IT, HR, CMDB and AI Innovation

Driving Digital Transformation: How Michelin Leverages ServiceNow for IT, HR, CMDB and AI Innovation

ServiceNow is a leading cloud-based or on-premises platform designed to automate and optimize enterprise workflows across IT, HR, customer service, and other business functions. By centralizing processes and leveraging AI-driven capabilities, it helps organizations improve efficiency, enhance user experiences, and accelerate digital transformation. With its scalable architecture and robust integration

Rolling Out AIOps Without a Grand Vision: What We Did, What We Would Change

Rolling Out AIOps Without a Grand Vision: What We Did, What We Would Change

AIOps is everywhere in slides and vendor pitches. In real IT life, it looks more like this: * IT managers: “Sounds interesting, but what’s the concrete value for us, right now?” * Ops teams: “AI could help, but if I say we can save 30% time, does that mean 30% fewer

Self Service BI Development - Value Generation or Chaos Management? - Part 2

Self Service BI Development - Value Generation or Chaos Management? - Part 2

End user development. Increased adoption of the Power Platform. Empowerment. Data literacy. Do-it-yourself reporting. These are the terms I started off my previous blog post with, Part 1. The desire for these things has increased even more since I published my previous post. Data is becoming more valuable by the

Rebuilding for Growth: A Microservices Architecture Evolution

Rebuilding for Growth: A Microservices Architecture Evolution

I previously talked about a mainframe application that we rewrote as a microservice based application. This project was a success and led to a lot of confidence from the users. So, naturally, we started to add more and more functionalities to it, not always related to the product initial goal.

Dancers on stage representing the ever flowing movement of licenses in our O365 tenant - Pexels / Tim Gouw

Switching from direct Microsoft 365 license assignment to group-based licensing

Follow us on our journey to revamp a decade old license assignment process that although working, was not really aligned anymore with modern practices for a company our size...

Diagnosing Gender Balance in IT: How Michelin Took Action

Diagnosing Gender Balance in IT: How Michelin Took Action

Diversity, equity and inclusion are no longer just buzzwords in the tech world — they’re core enablers of innovation, performance, and creativity. Yet, despite decades of awareness, gender imbalances remain stark. At Michelin, we decided it was time to stop guessing and start measuring. This is the story of how

Kafkagen: testing your Kafka clients made simple

Kafkagen: testing your Kafka clients made simple

If you ever: * used kcat, the kafka-console-producer or any other third-party CLI to produce Kafka messages, * developed a custom Kafka producer for you or your team to ease testing your Kafka client, * used any Kafka GUI like AKHQ, Kafbat and already produced messages with it, * struggled as a software engineer,

Palo Alto GlobalProtect : Remote Full Compromise Exploit Chain

Ethical Hacking

Palo Alto GlobalProtect : Remote Full Compromise Exploit Chain

Summary This article delves into vulnerabilities in the Palo Alto GlobalProtect VPN client discovered by Michelin Red Team (Yassine Bengana and Myself) and identified as CVE-2024-5921, CVE-2025-0117, CVE-2025-0118 & CVE-2025-2183. We will see how they enable an attacker to execute code on Windows GlobalProtect clients located in the same network.

Enterprise Browser, VDI or Both

Enterprise Browser, VDI or Both

When is VDI too much? What if users just need browser access to applications? Should you have only one solution or should you have two? Michelin is dealing with that right now.

A computer screen showing analytics dashboards on a cluttered desk.

Tackling Snowflake Waste

Through fine-grained usage analysis

Kafka connectors migration feat. Kestra

Kafka connectors migration feat. Kestra

As described in our previous articles, we are leveraging Kafka widely at Michelin. Each factory in the group hosts its own Kafka cluster, representing 60+ clusters, to be able to work in complete autonomy. Another cluster, a Confluent Cloud cluster, serves the central needs. When topics need to be replicated

Processing Error Handling in Kafka Streams

Processing Error Handling in Kafka Streams

Introduction A major concern when developing Kafka Streams applications is handling processing errors. Processing errors occur when the implemented logic in a Kafka Streams application fails to process a record correctly. Let’s illustrate what processing errors are with a concrete example from our Supply Chain domain: a DeliveryBooked event

From Ground to Cloud: Adopting Cloud Native Patterns

From Ground to Cloud: Adopting Cloud Native Patterns

Adopting Cloud Native Patterns to Improve Software Craftsmanship

SoftwareEngineering

Comment Script

A Revolutionary Comment-Driven Programming Language

A Kubernetes Journey

A Kubernetes Journey

All companies need software to work, and all companies need this software to be reliable. As such, anyone who has worked in Information Technologies only ever had but one job : make these applications reliable. Sysadmins and datacenter specialists make sure the hardware and operating systems that run the applications remain

How Michelin Innovates Through Its Computing Power

How Michelin Innovates Through Its Computing Power

Co-authors : André Devillars, Vivien Clauzon & Pierre Borel History of Scientific Computing at Michelin Michelin's history has been based on innovation since its creation in 1889: the use of rubber on carriage wheels, the detachable tire, the radial tire, the low rolling resistance tire, and by extension, high-tech

Team topologies in the travel and gastronomy industry

Team topologies in the travel and gastronomy industry

You can be a digital product organization with highly talented software engineers, it does not prevent you to progressively face delivery issues. This post explains the journey of our teams to adopt a value stream and team first approach with Team Topologies. The results are outstanding.

Ensuring data consistency in a micro-service application

SoftwareEngineering

Ensuring data consistency in a micro-service application

A few years ago, we had to rewrite an old mainframe application, used by a few thousand people. The application was known (or believed) to be fast, reliable and almost bug free. To maintain the level of service we chose a micro service architecture for the new solution, which means

Implementing SLI/SLO on End-to-End Critical User Journeys

Avoiding the trap of Application-centric SLI to capture actual user satisfaction Introduction In today’s digital world, ensuring a seamless user experience is paramount. Organizations striving to deliver reliable services often grapple with the challenge of finding the right balance between introducing new features and improving reliability and performance. Enter

When AI help us find a strong password

When AI help us find a strong password

This article was co-authored by Edgar Peronnin, a Telecom Nancy student who wrote all the code, and Pierre Raufast, based on an initial idea by Maxime Escourbiac (CERT Michelin). Why is a strong password important? Password strength remains a key issue in cyber security. Indeed, password hashes are regularly compromised

Syncing on-premises Active Directory computer Distinguished Names to Azure Active Directory

Syncing on-premises Active Directory computer Distinguished Names to Azure Active Directory

Transitioning device management to the cloud has been one of our strategic directions for years but has proven easier said than done. So complicated in fact, that we are still operating in 2024 with hybrid devices (Hybrid Azure Active Directory-Joined - HAADJ), attached to both on-prem and cloud Microsoft environments,