Michelin is committed to protecting your personal information and being clear and transparent about what information we collect and how we use it. When you use our website or applications, provided by Michelin, information can be collected through cookies to distinguish you from other users of our website or applications.
This Cookies policy describe the purposes for which we and our partners use cookies and similar technologies and how you can manage your preferences regarding cookies.

Manage your cookies preferences

Who we are and how we can be contacted

Our full company name is Manufacture Française des Pneumatiques Michelin (“Michelin”) and when you use our website and our services directly we act as a Data Controller.
If you need to contact us you have a number of options, you can:

  • email us at: f88feb3a.michelin.com@emea.teams.ms
  • send us a letter addressed to Place des Carmes Déchaux 63040 Clermont-Ferrand Cedex 9 France
  • contact us by phone at +33 473 32 20 00

About our Data Protection Officer

While everyone at Michelin is committed to protecting and respecting your privacy, we have a data protection Data Protection Officer who deals with all aspect of personal data at Michelin. You can contact our Data Protection Officer by sending an email to privacy.fr@michelin.com


A cookie is a text file or a software element which records information relating to the navigation of your terminal on the Internet. It is under the control of your browser, and sometimes carries a unique and random number.

When Michelin mentions "cookies", these may be cookies or other similar technologies which are based on access to the device that you use (computer, tablet, smartphone) when visiting our websites. Third parties such as our partners and service providers may use cookies and similar technologies in connection with our Services.

A cookie allows Michelin or its partners, as issuers of cookies and during its period of validity, to recognise your device each time it accesses digital content containing cookies from the same issuer.

Other policies we encourage you to read


Some of the information from cookies does not identify you directly or indirectly and does not constitute personal data. Others may allow you to identify yourself and constitute personal data and as such be subject to data protection regulation. For further information on how we use, store, keep your personal data secure and about your rights we encourage you to read our Privacy policy and the Privacy policies of our partners available through the Cookies management solution.

Why does Michelin use cookies?


Michelin is always seeking new ways to better its Internet website(s) and to offer you, the internet user, a better service and experience. Thus, Michelin and its partners uses different types of cookies as indicated hereafter. For some categories of cookies (for example, advertising cookies) your prior consent is required by regulation before the cookie is installed or read on your device.

In any case, you have the control of these cookies. Therefore, you have the possibility to refuse, set up or destroy them.

How does Michelin inform you of the cookies that it uses?


When you first visit Michelin website or application, the Cookie management solution directs you to this page that provides you with all necessary information about the cookies used. This cookie policy is available on “cookies” tab on the footer of our website.

How to refuse and/or uninstall these cookies?

a. Browser controls


Most browsers allow you to control cookies through their settings, which may be adapted to reflect your consent to the use of cookies. Further, most browsers also enable you to review and erase cookies. To learn more about browser controls, please consult the documentation that your browser manufacturer provides.
To learn more on how to configure cookies, you can visit the following website: https://www.youronlinechoices.com/

b. Manage your preferences through a Cookies management solution


Michelin provide a Cookie preference solution to manage users’ consent on our websites or applications regarding cookies. This solution makes it possible to collect, store and transmit the consents of the users to Michelin and the concerned partners.

During your first visit to our site, this dashboard allows you to indicate your choice. You can accept them, configure them, decline them or access our cookie policy by clicking on the buttons available in the Cookie management solution.

You can indicate your preference either globally, or purpose by purpose, or even by categories of partners (vendors). You also have access, for all partners, to their privacy policy.

You are free to accept or decline cookies but be aware that a refusal could make your browsing on our website less user-friendly and with less relevant content.

The consent given is valid for a period not exceeding the expiration date of the cookie regarding its purpose and no longer than necessary in accordance with the legislation. If you refuse any cookies, Michelin also remembers your choice and no longer presents the Cookie management solution to you for a defined period. At the end of this retention period, or if you delete the cookie related to the storage of your choice, the cookies management solution will be proposed to you again.

Whatever your initial choice, from time to time, you can always withdraw your consent or adjust your settings by using the Cookies management solution.

What types of Cookies are used by Michelin?


A cookie can be classified in different ways.
By lifespan, a cookie is either a:

  • Session cookie which is erased when the user closes the browser.
  • Persistent cookie which remains on the user's computer/device for a pre-defined period of time according to the span that is attributed and the parameters of your internet browser.  Retention periods vary from cookie to cookie. We determine the duration of cookies based on what is proportionate in relation to the intended outcome and then limit this to what is necessary to achieve the purpose.


As for the domain to which it belongs, they are either:

  • First-party cookies which are set by the web server of the visited page and share the same domain, in this case Michelin or its processors.
  • Third-party cookies stored by a different domain to the visited page's domain. they are placed by a third party, partners that Michelin has authorised (for example an advertising agency). When they use cookies, these third-party partners are responsible for the cookies they use. We invite you to consult their Privacy policies available through our cookies management solution.  You can also use their own cookies management tools to set your preferences.

Besides these characteristics relating to their functioning:

Cookies can pursue several purposes. Please note that the titles of categories may vary from one actor to another. To a better understanding, Michelin define them regarding the categories below.

Strictly Necessary Cookies


Strictly necessary cookies are cookies that are indispensable due to the fact that the functionality of the website is contingent on their existence. Their deactivation will cause important difficulties for using the site, or even the impossibility to use the services that it proposes. Many purposes are covered by these cookies. They permit, for example, to identify the terminals to dispatch the communication, to assign numbers to the data “packets” in order to dispatch them in the requested order, and to detect transmission errors or data loss, keep in memory the content of a basket during the session, customise the user interface (language, presentation of a service) or even authentication with a service.

These cookies also record the choice expressed by users regarding their cookies preferences so as not to request them again for a defined duration.

These cookies are based on Michelin’s legitimate interest. Because they are strictly necessary for your navigation, your prior consent is not required. These cookies are NOT managed by our Cookie management solution.

STRICTLY NECESSARY COOKIES

Name Put in place by Objective Duration
express:sess The Website Manage Session for the website to render pages 2 months
__cfduid Cloudflare The __cfduid cookie is used by the Rate Limiting feature of Cloudflare to avoid ddos on the platform. 1 months
__cflb Cloudflare Cloudflare sets a _cflb cookie with a unique value on the first response to the requesting client. Cloudflare routes future requests to the same origin, optimizing network resource usage. In the event of a failover, Cloudflare sets a new _cflb cookie to direct future requests to the failover pool. 1 months

Analytics and audience measurement cookies


The audience measurement cookies help to recognize visitors of the website across their different visits. These cookies only stock an internet user’s ID (specific to each cookie) and is in no case used to collect nominative information belonging to the visitors. The data collected makes it possible to provide anonymous statistical data on visits (the number of visitors and pages visited, their frequency of return the duration of each visit, and the error messages encountered…). They help to enables a performance increase of the Michelin internet websites.

The analytics cookies can be installed and managed by partners.

You are free to accept or refuse them, but by blocking them, Michelin will have less information to improve the performance of its site.

These cookies are used on the basis of your prior consent.

Cookies generated by social network sharing buttons


Michelin uses so-called social plugins (hereinafter referred to as buttons) which link to social networks such as Facebook, LinkedIn and YouTube.

When you visit our website, these buttons are disabled by default, which means they do not send any information to the social networks in question without action on your part. Before you can use these buttons, you have to click to enable them. The buttons remain enabled until you disable them again or you delete your cookies. Once they have been enabled, the system connects directly to the server of the social network selected. The content of the button is then transferred directly from the social networks to your web browser, which incorporates them into the website you are visiting.

As soon as you have enabled a button, the social network in question can collect data, irrespective of whether or not you use the button. If you are logged on to a social network, it can link your visit to this website to your user account. Visits to other Michelin websites will only be linked if you have also enabled the corresponding button on these sites.

If you are a member of a social network and you do not want it to link the data collected from your visit to our website to the information provided when you joined the network, you must log out of the social network in question before enabling the buttons.

Please note that we have no influence over the scope of data collected by the social networks through your buttons. Please refer to the data protection statement published by the social networks in question for more information about the scope and purpose of the data collection and how they process and use such data, as well as the rights and setting options to protect your privacy.

These cookies are used on the basis of your prior consent.